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Online Sales Policies
Classic Computers will
not be responsible for possible missprints or misspricing of online items.
All prices, products, and availability, may be subject to change, at any
time, without notice. All items purchased online from Classic Computers,
unless otherwise specified (such as complete computer
systems) are warrantied directly by the manufacturer.
Items may be returned to
Classic Computers for refund, if items are
in as new condition.(see return policy below)
Classic Computers may retain a 15% restocking fee for returned items in
new condition. Classic Computer will not except return of items that are
damaged due to external causes, including but not limited
to accident, abuse, misuse, problems with electrical power, servicing
not authorized by Classic Computers, usage not in accordance with product
instructions, failure to perform required preventive maintenance, and
problems caused by use of parts and components not supplied by Classic
Computers.
Because
we provide special pricing for online items, Classic Computers may not
repair or support these items.
If you have difficulty installing or configuring a product Classic Computers
recomends that you consult with a professional computer technician to
install the product. In store installation is available
at reasonable rates.
If an item is found
to be defective the Manufacturer must be contacted directly. Click for
a list of manufacturers web
sites for products sold by Classic Computers.
If an item is directly warrantied
by Classic Computers, and is found to be defective, it may be returned
to Classic Computers for exchange. (see exchange
policy below)
One-Year Computer Warranty
WE STAND BEHIND THEM!
Classic Computers Limited Warranty
The most important
line of
Classic Computers warranty policy:
ALTHOUGH WE MAKE EVERY EFFORT TO MAINTAIN THE INTEGRITY OF YOUR DATA,
WE TAKE NO RESPONSIBILITY FOR DATA LOSS WHEN EFFECTING REPAIRS ON
ANY COMPUTER. PLEASE KEEP MULTIPLE DUPLICATES OF ANY IMPORTANT FILES
ON RELIABLE MEDIA, BOTH ON & OUTSIDE OF THE COMPUTER!
Classic Computers manufactures its hardware products from parts and
components that are new, or equivalent to new, in accordance with
industry-standard practices. Classic Computers warrants that the hardware
products it manufactures will be free from defects in materials and
workmanship. The warranty term is one year, unless an extension is
purchased or agreed upon, beginning on the date of invoice, as further
described in the following text.
Damage due to shipping the products to you is covered under this warranty.
Otherwise, this warranty does not cover damage due to external causes,
including accident, abuse, misuse, problems with electrical power,
servicing not authorized by Classic Computers, usage not in accordance
with product instructions, failure to perform required preventive
maintenance, and problems caused by use of parts and components not
supplied by Classic Computers.
This warranty does not cover any items that are in one or more of
the following categories: software, external devices (except as specifically
noted); third party accessories or parts added to a Classic Computers
system after the system is shipped from Classic Computers; or accessories
or parts that are not installed by Classic Computers. Monitors, keyboards,
and mice that are Classic Computers-branded or that are included on
Classic Computers standard price list are covered under this warranty,
unless otherwise noted on the invoice. Classic Computers does not
warranty problems caused by viruses, spy-ware, mal-ware, or other
malicious programming. Classic Computers does support Operating System
software installed, and invoiced with a new computer, by Classic Computers.
As an option for supporting this software, we reserve the right to
format the hard drive, and reload only the software we originally
sold with the computer. This procedure will destroy all other files
and data on the computer. ALTHOUGH WE MAKE EVERY EFFORT TO MAINTAIN
THE INTEGRITY OF YOUR DATA, WE TAKE NO RESPONSIBILITY FOR DATA LOSS
WHEN EFFECTING REPAIRS ON ANY COMPUTER. PLEASE COPY ANY IMPORTANT
FILES TO RELIABLE MEDIA, OUTSIDE THE COMPUTER!
Classic Computers will repair or replace products covered under this
limited warranty that are returned to Classic Computers facility.
To request warranty service, you must call Classic Computers Customer
Service, or Technical Support within the warranty period. If warranty
service is required, and since it is the policy of Classic Computers
NOT to ship product outside of our local area, Classic Computers will
NOT cover shipping expenses of any kind. For any warranties to remain
in effect you must ship the products back to Classic Computers in
packaging that is adequate for proper protection of said product.
The end user is also responsible to prepay shipping charges, insure
the shipment and accept all risk of loss or damage during shipment.
Classic Computers will ship the repaired or replacement products to
you only after we have received a reasonable form of payment or prepaid
method for return shipping.
If you are returning the product for repair personally, Classic Computers
will inform you how best to transport the product. And what needs
to be returned to complete the repairs. Classic Computers has no provisions
for any on sight warranties. All warranty work performed will be at
Classic Computers facility, unless an agreement is reached at time
of sale, or if Classic Computers chooses to effect a specific repair
at the customer's location.
NOTE: Before you return the product(s) to Classic Computers, back
up the data on the hard-disk drive(s) and any other storage device(s)
in the product(s). Remove any removable media, such as diskettes,
CDs, or PC Cards. Classic Computers does not accept liability for
lost data or software.
Classic Computers owns all parts removed from repaired products under
warranty. Classic Computers uses new and reconditioned parts made
by various manufacturers in performing warranty repairs and building
replacement products. If Classic Computers repairs or replaces a product,
the products warranty term is not extended.
CLASSIC COMPUTERS MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND
THOSE STATED IN THIS WARRANTY STATEMENT. CLASSIC COMPUTERS DISCLAIMS
ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS)
DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
CLASSIC COMPUTERS RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE
IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION
TO JURISDICTION). CLASSIC COMPUTERS DOES NOT ACCEPT LIABILITY BEYOND
THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION
ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST
DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Classic Computers limited warranty only.
For provisions of any service contract covering your system, refer
to your invoice or the separate service contract that you may receive.
If Classic Computers elects to exchange a product or portion of a
product, the exchange will be made in accordance with Classic Computers
Exchange Policy (U.S. only) in effect on the date of the exchange.
In any instance in which Classic Computers issues a Return Materials
Authorization Number, Classic Computers must receive the product(s)
for repair prior to the expiration of the warranty period in order
for the repair(s) to be covered by the warranty. Some items invoiced
at the time of sale, by Classic Computers, may be covered only by
warranties of other manufacturers. These items will be noted on the
invoice.
For Classic Computers to ship the replacement product/part, you must provide Classic Computers with your valid charge card number (Discover, Visa, or MasterCard) with expiration date and billing address information as security for return of the replaced part. You are invoiced for the cost of the replacement part, but Classic Computers processes the invoiced amount against your charge card account only if you fail to return the replaced part within 15 days from the invoice date. If you return the replaced product/part within 15 days from invoice date, Classic Computers credits the invoice and your charge card is not charged. If you cannot provide your valid charge card number, Classic Computers ships the replacement part once Classic Computers receives the replaced product/part.
To prevent damage during shipment, the replaced part must be packed in the shipping container provided and in the same manner as the replacement part that was received. You will not receive credit on the invoice for a return if the replaced part is damaged due to improper packaging. You accept full responsibility for your software and data. Classic Computers is not required to advise or remind you of appropriate backup and other procedures.
Replacement parts may be new or reconditioned. Classic Computers may provide replacement parts made by various manufacturers when making exchanges. The warranty term for a replacement part is the remainder of the limited warranty term applicable to the replaced part.
If you are an organization that bought products from Classic Computers under a signed, written agreement with Classic Computers, that agreement may contain different provisions covering credit card collateral for exchanges of products/parts.
Classic Computers products that are found to be defective in materials or workmanship may be returned to Classic Computers for replacement (see Exchange Policy) at any time within one years of the date of the invoice for the product(s). Following the Classic Computers specified warranty period, the product, or any part of it, is covered directly by any remaining original manufacturer's warranty. After any warranty specified by Classic Computers expires all warranty and technical support provided on a Classic Computers product, is provided by the original manufacturer, not by Classic Computers. These warranties, and technical support, may vary from product to product.
To return products, you must call a Classic Computers customer service representative to receive a Return Merchandise Authorization Number. You must ship the products to Classic Computers in their original manufacturer's packaging (which must be in like new (condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. To expedite the processing of your refund or credit, Classic Computers expects that you will return the complete package to Classic Computers within five days after Classic Computers issues the Return Merchandise Authorization Number. You may not receive a refund for an incomplete return, or any incomplete returns may be subjected to restocking charges.
To qualify for refund or replacement, returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it.
To repeat the most important line of the warranty policy:
ALTHOUGH WE MAKE EVERY EFFORT TO MAINTAIN THE INTEGRITY OF YOUR DATA, WE TAKE NO RESPONSIBILITY FOR DATA LOSS WHEN EFFECTING REPAIRS ON ANY COMPUTER. PLEASE KEEP MULTIPLE DUPLICATES OF ANY IMPORTANT FILES ON RELIABLE MEDIA, BOTH ON & OUTSIDE OF THE COMPUTER!