HOME

238 Main St. Delta, CO 81416
 
Phone 1-(970)-874-9210
Toll Free 1-(888)-874-9210 
Fax 1-(970)-874-3650 

Classic Computers
Online Sales Policies

Classic Computers will not be responsible for possible missprints or misspricing of online items. All prices, products, and availability, may be subject to change, at any time, without notice. All items purchased online from Classic Computers, unless otherwise specified (such as complete computer systems) are warrantied directly by the manufacturer.

Items may be returned to Classic Computers for refund, if items are in as new condition.(see return policy below) Classic Computers may retain a 15% restocking fee for returned items in new condition. Classic Computer will not except return of items that are damaged due to external causes, including but not limited to accident, abuse, misuse, problems with electrical power, servicing not authorized by Classic Computers, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Classic Computers.

Because we provide special pricing for online items, Classic Computers may not repair or support these items.


If you have difficulty installing or configuring a product Classic Computers recomends that you consult with a professional computer technician to install the product. In store installation is available at reasonable rates.

If an item is found to be defective the Manufacturer must be contacted directly. Click for a list of manufacturers web sites for products sold by Classic Computers.

If an item is directly warrantied by Classic Computers, and is found to be defective, it may be returned to Classic Computers for exchange. (see exchange policy below)

Classic Computers Limited
One-Year Computer Warranty


WE STAND BEHIND THEM!

Classic Computers Limited Warranty

The most important line of
Classic Computers warranty policy:

ALTHOUGH WE MAKE EVERY EFFORT TO MAINTAIN THE INTEGRITY OF YOUR DATA, WE TAKE NO RESPONSIBILITY FOR DATA LOSS WHEN EFFECTING REPAIRS ON ANY COMPUTER. PLEASE KEEP MULTIPLE DUPLICATES OF ANY IMPORTANT FILES ON RELIABLE MEDIA, BOTH ON & OUTSIDE OF THE COMPUTER!


Classic Computers manufactures its hardware products from parts and components that are new, or equivalent to new, in accordance with industry-standard practices. Classic Computers warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term is one year, unless an extension is purchased or agreed upon, beginning on the date of invoice, as further described in the following text.

Damage due to shipping the products to you is covered under this warranty. Otherwise, this warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Classic Computers, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Classic Computers.

This warranty does not cover any items that are in one or more of the following categories: software, external devices (except as specifically noted); third party accessories or parts added to a Classic Computers system after the system is shipped from Classic Computers; or accessories or parts that are not installed by Classic Computers. Monitors, keyboards, and mice that are Classic Computers-branded or that are included on Classic Computers standard price list are covered under this warranty, unless otherwise noted on the invoice. Classic Computers does not warranty problems caused by viruses, spy-ware, mal-ware, or other malicious programming. Classic Computers does support Operating System software installed, and invoiced with a new computer, by Classic Computers. As an option for supporting this software, we reserve the right to format the hard drive, and reload only the software we originally sold with the computer. This procedure will destroy all other files and data on the computer. ALTHOUGH WE MAKE EVERY EFFORT TO MAINTAIN THE INTEGRITY OF YOUR DATA, WE TAKE NO RESPONSIBILITY FOR DATA LOSS WHEN EFFECTING REPAIRS ON ANY COMPUTER. PLEASE COPY ANY IMPORTANT FILES TO RELIABLE MEDIA, OUTSIDE THE COMPUTER!

Classic Computers will repair or replace products covered under this limited warranty that are returned to Classic Computers facility. To request warranty service, you must call Classic Computers Customer Service, or Technical Support within the warranty period. If warranty service is required, and since it is the policy of Classic Computers NOT to ship product outside of our local area, Classic Computers will NOT cover shipping expenses of any kind. For any warranties to remain in effect you must ship the products back to Classic Computers in packaging that is adequate for proper protection of said product. The end user is also responsible to prepay shipping charges, insure the shipment and accept all risk of loss or damage during shipment. Classic Computers will ship the repaired or replacement products to you only after we have received a reasonable form of payment or prepaid method for return shipping.

If you are returning the product for repair personally, Classic Computers will inform you how best to transport the product. And what needs to be returned to complete the repairs. Classic Computers has no provisions for any on sight warranties. All warranty work performed will be at Classic Computers facility, unless an agreement is reached at time of sale, or if Classic Computers chooses to effect a specific repair at the customer's location.

NOTE: Before you return the product(s) to Classic Computers, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Classic Computers does not accept liability for lost data or software.

Classic Computers owns all parts removed from repaired products under warranty. Classic Computers uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Classic Computers repairs or replaces a product, the products warranty term is not extended.

CLASSIC COMPUTERS MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT. CLASSIC COMPUTERS DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

CLASSIC COMPUTERS RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). CLASSIC COMPUTERS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

These provisions apply to Classic Computers limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you may receive.

If Classic Computers elects to exchange a product or portion of a product, the exchange will be made in accordance with Classic Computers Exchange Policy (U.S. only) in effect on the date of the exchange. In any instance in which Classic Computers issues a Return Materials Authorization Number, Classic Computers must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the warranty. Some items invoiced at the time of sale, by Classic Computers, may be covered only by warranties of other manufacturers. These items will be noted on the invoice.

 
Exchange Policy (U.S. Only)
 
     From time to time, Classic Computers may, in its sole discretion, exchange products or portions of a product. If Classic Computers elects to exchange a product or portion of a product, Classic Computers ships replacement products, shipping prepaid, if you use an address in the continental U.S. Shipments to other locations may include a shipping charge. Classic Computers may include a prepaid shipping container with each replacement product or part for your use in returning the replaced product/part to Classic Computers.

For Classic Computers to ship the replacement product/part, you must provide Classic Computers with your valid charge card number (Discover, Visa, or MasterCard) with expiration date and billing address information as security for return of the replaced part. You are invoiced for the cost of the replacement part, but Classic Computers processes the invoiced amount against your charge card account only if you fail to return the replaced part within 15 days from the invoice date. If you return the replaced product/part within 15 days from invoice date, Classic Computers credits the invoice and your charge card is not charged. If you cannot provide your valid charge card number, Classic Computers ships the replacement part once Classic Computers receives the replaced product/part.

To prevent damage during shipment, the replaced part must be packed in the shipping container provided and in the same manner as the replacement part that was received. You will not receive credit on the invoice for a return if the replaced part is damaged due to improper packaging. You accept full responsibility for your software and data. Classic Computers is not required to advise or remind you of appropriate backup and other procedures.

Replacement parts may be new or reconditioned. Classic Computers may provide replacement parts made by various manufacturers when making exchanges. The warranty term for a replacement part is the remainder of the limited warranty term applicable to the replaced part.

If you are an organization that bought products from Classic Computers under a signed, written agreement with Classic Computers, that agreement may contain different provisions covering credit card collateral for exchanges of products/parts.
 
Return Policy (U.S. Only)
 
If you are an end-user customer who bought products directly from Classic Computers, you may return products that are in as-new condition to Classic Computers within 30 days of the date of invoice for a refund or credit of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your invoice.

Classic Computers products that are found to be defective in materials or workmanship may be returned to Classic Computers for replacement (see Exchange Policy) at any time within one years of the date of the invoice for the product(s). Following the Classic Computers specified warranty period, the product, or any part of it, is covered directly by any remaining original manufacturer's warranty. After any warranty specified by Classic Computers expires all warranty and technical support provided on a Classic Computers product, is provided by the original manufacturer, not by Classic Computers. These warranties, and technical support, may vary from product to product.

To return products, you must call a Classic Computers customer service representative to receive a Return Merchandise Authorization Number. You must ship the products to Classic Computers in their original manufacturer's packaging (which must be in like new (condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. To expedite the processing of your refund or credit, Classic Computers expects that you will return the complete package to Classic Computers within five days after Classic Computers issues the Return Merchandise Authorization Number. You may not receive a refund for an incomplete return, or any incomplete returns may be subjected to restocking charges.

To qualify for refund or replacement, returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it.




To repeat the most important line of the warranty policy:

ALTHOUGH WE MAKE EVERY EFFORT TO MAINTAIN THE INTEGRITY OF YOUR DATA, WE TAKE NO RESPONSIBILITY FOR DATA LOSS WHEN EFFECTING REPAIRS ON ANY COMPUTER. PLEASE KEEP MULTIPLE DUPLICATES OF ANY IMPORTANT FILES ON RELIABLE MEDIA, BOTH ON & OUTSIDE OF THE COMPUTER!